Your files should be projection ready when you receive them from us. However, we highly recommend testing all files out in advance.
Sure! To make the designs consistent, we display them all in white on our website; however, we can make them any color you or your client would like. Keep in mind that the lighter the color is, the better it will project. Also, if you order in color, we will send 2 copies of every design– one in color and one in white (for static designs only- we only send animated designs in color, if your design is in color or you request color). For static designs, we recommend loading both color and black & white on the thumb drive, just in case the color doesn’t look good when projected.
We’ll need the hex code for any designs you’d like in color. You can find an online tool to help generate the hex code here: http://www.w3schools.com/colors/colors_picker.asp
The code we need you to send will be in this format: #000000
We don’t produce traditional steel or glass gobos; rather, we are creating designs that are essentially a “digital gobo.” The image we send you is what you will use to project the design we have created for you.
Sure! Please send an email with your shipping address to email@example.com, and we’ll give you a quote for shipping.
Send them to www.mydigitalgobo.com. This website doesn’t have any pricing or branding. Your client will tell you which design they want, and then you will order it from Projectorgram.
Look for the text on the checkout page that says “Have a file to upload? Upload it by clicking in the box below.” That is where you can upload a file to send to us. If you have more than one file to send, please email them to firstname.lastname@example.org after you have placed your order, and include your order number in the subject heading.
Orders submitted after 10am central will be counted as submitted on the following business day. For example, if an order is submitted at 1pm central time on Monday, the first business day is Tuesday.
You can find our turnaround times here: https://projectorgram.com/ufaqs/what-is-the-turnaround-time-for-design-orders/
Make sure to allow yourself time to get your client’s approval and test the files with your projector prior to your event!
You will order a custom animated design on our website, and there will be a place for you to attach a photo of the design you want animated. You will also include directions in the notes section as to how your client wants the design to be animated. We create the final artwork based on the details given to us, but are not a creative agency to develop the animation from start to finish.
We process orders Monday-Friday.
It depends on what you order:
We will send 5 sizes of your static design in JPEG format. We send different sizes so you have options based on how far you are shooting the image. We recommend using the largest image that looks good in the space you are projecting in.
We will send two sizes of your animated design in MP4 format. We send different sizes so you have options based on how far you are shooting the image. We recommend using the largest image that looks good in the space you are projecting in.
Standard processing times are listed below. A new business day begins at 10am central time. For example, if an order is submitted after 10am central time on Monday, the first processing day is Tuesday. So, a template design ordered at noon on Monday would be sent by 10pm central on Thursday.
Static template designs: Files will be sent within 3-4 business days after you place your order (by 10pm central).
Animated template designs: We will send a proof of the design (a static image to confirm names/dates/colors are correct) within 2-3 business days. Once we hear back that the proof has been approved, your design will go into the animation queue. It will be ready 3 business days after approval. Therefore, you should allow 5 business days for animated designs. If you need it sooner than 5 business days, please expedite your order.
Custom designs: Some custom designs need a proof. If they do, the proof of your custom design will be sent in 4-5 business days. If approved, we will send all the final files within 2 business days after we receive your approval. If it doesn’t need a proof, we’ll send all the final files within 4-5 business days.
Mounts: Will be shipped within 2-3 business days after you place your order.
Expedited options: We do offer expedited options for those last minute monogram/image orders. You can select expedited processing & design at the bottom of the checkout page.
IMPORTANT: Please be aware that due to the nature of the various busy seasons for weddings, our turnaround time can be delayed slightly. Holidays & weekends impact turnaround time as we process orders Monday-Friday, so we recommend ordering at least 7 business days prior to the wedding/event you need your design for. If you order a template design 4 business days, or less, before the wedding/event date, we recommend choosing to expedite your order.
In addition, orders may take longer to process if you leave off info on your order that we need to produce your design (such as last name, hex code for colors, etc.).
Yes! Every static order includes five sizes of every design, and every animated order includes two sizes. Below is an example of what we send for static designs. We send a large and a small size of animated designs.